Terms & Conditions

1. General Terms

• By accessing or purchasing from the Organic Essences website, you agree to comply with these Terms & Conditions.
• If you do not agree with any of the terms, please discontinue using our services.
• You must be at least 18 years old or have parental/guardian consent to place an order.

2. Orders & Pricing

• All prices are displayed in Bangladeshi Taka (BDT) and are subject to change without prior notice.
• Placing an order does not guarantee acceptance. You will receive a confirmation via SMS/phone once your order is approved.

3. Order Cancellation & Modifications

• Orders can be cancelled within 1 hour of placement by contacting our customer support.
• Once products are shipped or delivered, cancellations or modifications are limited.

4. Returns & Refunds

• Returns are accepted only for damaged, defective, or incorrect products.
• Requests must be made within 48 hours of receiving the item, and products must be unused, unopened, and in their original packaging.
• Approved refunds will be processed within 7–10 business days via the original payment method or store credit.
• In case of faulty or incorrect items, Organic Essences will cover the return shipping costs.

5. Product Information & Liability

• We strive to provide accurate descriptions and images, but slight variations may occur.
• Organic Essences will not be liable for any allergic reactions or side effects; customers are advised to check ingredients carefully and seek professional advice if needed.

6. Account Usage & Security

• Customers are responsible for maintaining the confidentiality of their account details.
• Any unauthorized, fraudulent, or harmful activity may lead to suspension or legal action.

7. Intellectual Property

• All website content, including text, images, logos, and designs, are the property of Organic Essences.
• Reproduction or unauthorized use without written permission is strictly prohibited.

8. Limitation of Liability

• Organic Essences will not be responsible for indirect, incidental, or consequential damages caused by product use, delays, or website interruptions.

9. Governing Law & Dispute Resolution

• These Terms & Conditions are governed by the laws of Bangladesh.
• Any disputes will be resolved exclusively in the courts of Bangladesh.

10. Amendments

• Organic Essences reserves the right to update or modify these Terms & Conditions at any time.
• Changes will be effective once published on the website.

11. Contact Us

For any questions or support regarding your orders, please contact us:

• Phone: +8801786236491
• Facebook Page: facebook.com/organicessences22